ePonds.com Guarantee:
Not satisfied with the product you purchased? Simply call us to receive a Return Authorization Number for the item(s) being returned then simply return any unused or defective item for a refund or replacement within 30 days. Refunded amount is less our original cost of shipping. You may ship back returns via US Postal Service, UPS Ground, Fed EX, or DHL, whichever is most economical for you. However, you must first call to obtain the correct address for returns. Please call to receive a Return Authorization Number and appropriate return address before shipping back the return item(s).
Shipping/Freight:
Effective 5/4/2006 our shipping and handling fees for UPSable items are as follows:
$0.01 - $30.00 => $7.99
$30.01 - $70.00 => $8.99
$70.01 - $100.00 => $9.99
$100.01 - $130.00 => $10.99
$130.01 - $160.00 => $11.99
$160.01 - $200.00 => $12.99
$200.01 & Over => $13.99
Residents in Hawaii, Alaska, and Canada will require Additional Charges for all orders placed online, by mail or fax. Please call/e-mail for correct shipping quote amount(s).
We Can Not Ship To P.O. Box Addresses. We apologize for any inconvenience.
Please call for freight quotes on non-UPS able items and for International orders. 2nd Day and Next Day Air service is available for an additional charge.
