We receive many comments from customers regarding our excellent Customer Service Representatives. They are trained, knowledgeable, and always friendly. Our Pond Specialists are all certified members of the Professional Pond Builders Association. If we happen to not know the answer to any of your questions we will research it and e-mail or call you back with the correct information or provide you with contact information to someone who can further assist you.

• Place an order
• Ask a question about any of our products
• Have assistance in selecting the right product for your pond
• Check the status of your order
• Ask any questions about your order or a product you purchased from us

Download our new 2010 ePonds.com catalog here

ePonds.com Guarantee:  Not satisfied with the product you purchased? Simply call us to receive a Return Authorization Number then simply return any unused or defective item for a refund or replacement within 30 days. The item must be in the original packaging and resellable. Refunded amount is less our original cost of shipping. Please call to receive a Return Authorization Number and appropriate return address before shipping the returned item.

Note: When receiving a refund, only the credit card that was used for the purchase can be credited.

Ordering and Shipping Information
Order On-Line, 24 hours a day at www.eponds.com
Phone Toll-Free to 1-866-620-6088
Fax your orders to: 989-921-4666
Mail your orders to: PO Box 5564, Saginaw, MI 48603

Business Hours:

Changing an Order Once it has Been Submitted
If you need to change your order for any reason please contact us at 1-866-620-6088 and we will be happy to make any changes necessary. To prevent receiving duplicate shipments and possibly being charged twice, PLEASE DO NOT RESUBMIT YOUR ORDER ONLINE.

Orders are Processed Same Day
All in-stock orders placed before 2pm Eastern Standard Time will be processed and shipped the same day. If your order is received after 2pm Eastern Standard Time it will be processed and shipped the next business day. You can locate your state on the map below for expected shipping times. ALL items are shipped from our Saginaw, Michigan warehouse, however, we also have drop-ship warehouses in Yorkville, IL, Los Angeles, CA, and Pittsburgh, PA where select items can be shipped from. This will decrease the anticipated delivery times shown below.

Shipping/Freight:
Effective 1/1/2010 our shipping and handling fees for UPSable items are as follows:

• $0.01 - $70.00 =>       $  8.99
• $70.01 - $100.00 =>   $  9.99
• $100.01 - $130.00 => $10.99
• $130.01 - $160.00 => $11.99
• $160.01 - $200.00 => $12.99
• $200.01 - $250.00 => $13.99
  
• $250.01 & Over =>      $14.99

**Residents in Hawaii and Alaska  - Shipping charges will vary - Shipping services only provided by Postal Service - Not UPS - Please e-mail/call to insure proper order amount after placing order.

Please call for freight quotes on non-UPSable items and HI, AK , and Canada bound orders. 2nd Day and Next Day Air service is available for an additional charge. Orders for Alaska, Hawaii, and Canada require additional shipping charges -Please e-mail/call for shipping quote. Orders to Canadian residents may also be charged other taxes. Call 1-866-620-6088 for more information. *Michigan residents will be charged 6% sales tax.

Shipping Products to a Different Address
You may ship your products to a different address other than your "Billing Address", if you wish to do so just complete the Shipping Address Section of the "Check-Out" and your order will be delivered to that location.

We Are Sorry But We Cannot Ship To PO Boxes.